You're the CEO. You're Also Tier 1 Support.
Chorus support agents handle tickets, answer questions, and escalate the hard stuff — so you can stop refreshing Intercom during dinner.
Chorus support agents handle tickets, answer questions, and escalate the hard stuff —
so you can stop refreshing Intercom during dinner.
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The Support Queue That Never Ends
You have 34 unread tickets, a knowledge base from 2 pivots ago, and a customer who just tweeted about your response time.
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Response Time Is Killing You
Your Knowledge Base Is a FossilSupport Doesn't Scale With YouEvery Ticket Interrupts BuildingHow Support Actually Gets Done
Hire a support agent. Point it at your help docs. Let it handle the 80% that doesn't need you.
Hire a Support Agent
Pick a support agent from the Studio. It learns your product, your tone, and your common questions. Setup takes less time than answering the 5 tickets that came in while you read this.
Feed it your help docs, your FAQ, your previous ticket history. It gets smarter from your existing knowledge — not from generic training data.
Set escalation rules for the stuff that actually needs a human. Billing disputes, angry enterprise customers, anything involving the word "lawyer."
Connect Your Support Stack
One-click OAuth for Intercom, Zendesk, HubSpot, Gmail, Slack — whatever your customers are yelling into. No custom webhooks. No integration project.
Your agent works inside your existing tools. Customers don't know they're talking to AI unless you want them to. Same inbox, same thread, same SLA.
Share connections across your support agents so they have full context — previous conversations, account data, billing status — without you copy-pasting it.
Set Response Rules
Define what your agent handles autonomously: password resets, feature questions, status checks, onboarding walkthroughs. The repetitive stuff that eats your day.
Set the boundary for human escalation. Complex bugs, refund requests over $X, anything from your top 10 accounts. Your agent triages and routes — you handle the judgment calls.
Schedule proactive check-ins. Your agent can follow up on open tickets, ping customers who went quiet, and close stale conversations. The follow-through you never have time for.
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Outbound call completed. I introduced our solution, answered initial questions, and captured the prospect's interest.Outbound call completed. I introduced our solution, answered initial questions, and captured the prospect's interest.
Outbound Calling....
12 tasks completed
Live PreviewWatch Satisfaction Climb
Track every conversation in Command Center. Response times, resolution rates, escalation patterns — the support metrics you've never had time to measure.
Full conversation history with audit trail. When a customer says "I was told X," you can actually verify what happened instead of guessing.
Weekly support digests land in your channels. What customers are asking about, what's broken, what feature requests keep coming up. Support becomes your product feedback loop — without you reading every ticket.
